• Inspite of the increasing popularity of Smartphones, the end user is unable to exploit even half the potential his device carries.
• Self configuration of device is not possible without any pictorial guide, specially for a newly acquired Smartphone
• Long queues in the Call Center further aggravate this problem.

Challenges faced by the Customer Interfacing Teams

• Keeping abreast with the ever changing and ever evolving Data Devices.
• Lack of Contact Center Support tools which make them dependent on the website of the handset vendors.
• This time consuming model leads to irritated customers and high AHT.

Challenges faced by the Service Provider

• DM challenges increases the Support Costs.
• Low First Call Resolution (FCR) due to lack of knowledge / data base with the Companies to guide the customers in a productive manner.
• Updating and maintaining the Knowledge base
• The system needs knowledge of multiple devices and products to be on a single framework for easy delivery for an agent.

KnowMax Simulator is a step by step Device Navigation platform which allows the Operator’s Customer interfacing teams to guide the consumers on how to configure/use his device for various applications and services. It helps you unleash the locked revenue potential of Mobile Data Services and replace the declining ARPU with MRPU.

KnowMax data service knowledgebase helps you transfer the maximum benefits of your offerings to the end-users, likewise, transfer the maximum benefits of their enhanced usage to you in terms of revenue.  We work with a combination of call center/ field Agent support tools and Self-Service tools.

KnowMax Simulator has one of the largest mobile phone knowledgebase of world’s most commonly used and gray-market handsets. It acts as a virtual interface between the agent and end-user. KnowMax Simulator is a multilingual comprehensive step by step visual guide for customer support teams to enhance mobile data experience for the end user. Simulators are used to provide manual configuration settings to the data users who do not receive these settings through OTA.

Key Features of KnowMax Simulators

• The applications support backend management of  key Network parameters like :
• APN
• IP address,
• Port number
• Homepage
• Option available in multiple language skill sets for KnowMax Simulators.
• Auto fail over feature to maintain the process flow 24x7,if in case one server fails
• Constant update of market leading database of device repository
• Continuous development on the content platform.
• Continuous development on the delivery platform.
• The client application to be installed is minimal in size.