• Getting worried about the customer frustrations that emerge out of waiting in long queues at the IVR to get their device management and configuration issues resolved?
• Looking out for innovative solutions which will equip the Contact Center Agents to configure and manage the Smartphones without holding them physically?

DeviceMax Remote Mobile Diagnostic tool provides a diagnostic control panel which displays device information and provides agent with an ability to chat with the user at the other end. With the help of this control panel files can also be shared making it more helpful for the end user. This creates a chance of deploying the software in the device and removing any harmful files or a folder. The device and the version of operating system can also be updated with this tool, creating a less hassle for the customer. Since both agent and the customer can chat, help desk agent can easily explain the functionality of the device.

Our Remote Mobile Diagnostic tool helps in keeping the devices up and running more optimally, lowering the cost by centralizing the help desk for device related issues. This tool will provide them with an opportunity to control the device at their end so that the troubleshooting can be done to fix the issues remotely.

This enables the TELCO’s & MVNO’s to build the trust for brand