DeviceMax offers a comprehensive device management solution: Remote Mobile Diagnostic, a tool that provides customer care representative with a highly functional and efficient interface for remote diagnostics of various issues in mobile handsets. It also provides the window to promote new services during the problem resolution phase.The product helps mobile operators and service providers to reduce customer care costs, increase ARPU and also MRPU by promoting new services at the time of issue fixing.
Remote Mobile Diagnostics Key Features
- Captures relevant information, runs diagnostics and fix issues remotely
- Increasing user adoption of data services
Remote Mobile Diagnostics Additional Features
- Application Management
- Remote Application Installation
- Remote Application Uninstallation
- List of applications installed on User’s phone
- Remote Contact Backup that can be stored on Email/SD card
- Remote Lock and Wipe
We offer following benefit over OMA DM Based MDM tools:
- Works without the internet access
- Works in parallel during active voice usage on phone.
- Device issues are highlighted automatically to the Customer Care
- Device Diagnostics can be done without any prior configuration
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