Getting your Customers device data ready
With the advent of services like 3G the role of mobile device is expanding beyond imagination. In fact handsets are spending more time in our hand than in our pockets. Mobile operators, MVNO’s, VAS vendors and application developers are facing the challenge of providing ways to help their subscribers to set-up and use these new services on their phones.
Device enablement challenges:
- DM/ OTA Failures.
- Unidentified Handsets in network.
- High support cost due to high AHT (Manual Settings).
- High Support cost due to Repeat calls as customer calls for various issues of the same handset.
Increasing device complexity and a plethora of new players and platforms in the smart phone market is a huge challenge to increase and maintain data usage among consumers. Besides unfulfilled potential, this can also tax your customer support team, who will have to spend longer durations in resolving issues, leading to higher support cost
Device Max is our answer. Consisting of 3 key components, i.e, Remote device diagnostics, Remote device Access tool and OTA device configuration, Device Max helps configure mobile devices for data services Over the Air or through remote diagnostics and access, thus bringing down the cost of customer support and in-turn enhancing user experience
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